Scale Systems LLC ("Scale Systems," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit a form, book a call, request information, or use our services.

Information We Collect

We may collect the following information:

Name
Phone number
Email address
Business name
Website URL
Service interests
Appointment or consultation details
Any information you submit through forms, surveys, chat widgets, calendars, or other contact methods
Technical information such as IP address, browser type, device type, and website usage data

How We Use Your Information

We use your information to:

Respond to inquiries
Schedule consultations
Deliver services
Send updates related to your request or account
Provide customer support
Improve our website, systems, and service experience
Send marketing or promotional communications where permitted by law and with appropriate consent

Text Messaging and Communications

If you provide your phone number, you may receive text messages from Scale Systems related to your inquiry, appointment, service updates, follow-ups, or marketing communications if you have opted in.

Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact us at antoniomtz@scale-systems.net.

We only send text communications in accordance with applicable consent requirements.

Sharing of Information

We do not sell your personal information.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share your information only with trusted service providers and platforms that help us operate our business, such as CRM systems, automation tools, scheduling software, payment processors, analytics tools, messaging platforms, and website hosting providers, only as needed to deliver our services.

We may also disclose information if required by law, regulation, legal process, or to protect our rights and business operations.

Cookies and Tracking

Our website may use cookies, analytics tools, and similar technologies to understand website traffic, improve performance, and enhance user experience.

You can usually control cookies through your browser settings.

Data Security

We take reasonable administrative, technical, and organizational measures to protect the information we collect. However, no method of transmission or storage is guaranteed to be 100% secure.

Data Retention

We retain information for as long as needed to operate our business, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Choices

You may:

Request access to your information
Request correction of inaccurate information
Request deletion of your information where applicable
Opt out of marketing emails using the unsubscribe link
Opt out of text messages by replying STOP

To make a request, contact us at antoniomtz@scale-systems.net.

Third-Party Services

Our website or systems may contain links to third-party websites or use third-party tools. We are not responsible for the privacy practices of those third parties.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy, contact us at:

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Scale Systems LLC
Email:
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